Help & Support

• For account questions, use the in-platform Live Chat — messages are delivered to the support team and replies appear in the conversation and your notifications.
• To report a specific problem (a screenshot can be attached), use Report a Problem. Each report is a case of its own — the ones you have submitted, with their status and updates, are listed under My problem reports.
• Password and sign-in options, including password reset and active session management, are available on the Settings page.
• Identity and phone verification is managed in the Verification center.
• If you cannot access your account, try password recovery first; if that does not work, review the account guidance in our Terms of Service.

• Browse the game catalog on the Games page and your saved titles on Favorites.
• Follow sports, competitions and events under Sports, Events and Live.
• Current platform promotions are listed on the Promotions page.

• Wallet balances, deposits and withdrawals (where these services are enabled for your account) are managed under Wallet.
• Transaction history is available under Transactions, and bet records under My Bets.

How your information is collected, used and protected — and how to exercise your rights — is described in our Privacy Policy. Questions about your data can be raised through the channels described there.

TANVIONROYALE is intended for adults aged 18 or over. Play responsibly, and review the rules that govern use of the platform in our Terms of Service.

If pages or features appear unavailable, you can check the platform service status on the System status page.